The Intelligence Behind RelativityOS

AInstein Works While You Sell

An AI workforce that answers your clients, watches your book, finds your leads, and reads the room — so every broker can operate like they have a team of ten.

85%
Queries resolved
24/7
Always on
1M+
Leads available
Scales with you
AInstein

What AInstein Does

01
🧠

Underwriting Intelligence

Cross-references every carrier's knockout questions, height/weight charts, and declinable medications in seconds. Tells you exactly who approves, who declines, and why — while you're still on the call.

Agent Only
02
💊

Live RX Pricing

Real-time GoodRx medication pricing by zip code. Corrects misspellings, identifies generics, flags brand-only drugs, and surfaces patient assistance programs — instantly alongside every UW assessment.

Live Data
03
💬

Client Service

24/7 AI client service via SMS and email. AInstein knows your carriers cold — plan details, deductibles, member portals, formularies, network lookups. Clients never wait for a callback again.

Client Facing
04
❤️

Retention Intelligence

Every client conversation is scored for sentiment, frustration, and churn signals. AInstein maintains a live health score for every client in your book and tells you who needs your attention — before they leave.

New
05
🗺️

Lead Intelligence

AInstein reaches out to over 1 million self-employed individuals across 34 states. Import from our database with one click — AInstein fires the first personalized message within 60 seconds of every new contact.

New
06
🔁

Intelligent Escalation

AInstein handles 85% of everything. When a conversation escalates — angry client, legal language, repeated frustration — AInstein pauses, sends you an instant text alert, and holds the line until you take over.

AInstein Pause
07
📱

Client PWA

Your clients install your branded AInstein app on their phone — one tap from Safari or Chrome. AInstein lives there permanently, always a tap away, always in your name and your voice.

Mobile
08
✉️

Email Drafting

AInstein Mail lives in your Gmail inbox. Start typing a client email and AInstein completes it — carrier-aware, tone-matched, and accurate to that client's specific plan and history.

Gmail Extension
09
🔔

Proactive Outreach

AInstein doesn't just react — it initiates. Renewal reminders 30 days out. Open enrollment campaigns. Carrier network change notifications. Life event touchpoints. Your clients feel taken care of automatically.

New
85%
of customer service — handled.
Your agents loop in only when it requires a human touch

Built for Speed

01 —
Type a profile. Get an answer.
Trigger UW mode with a simple prefix. AInstein cross-references every carrier instantly — no switching tabs, no PDFs, no hold music.
02 —
Medication pricing, live.
Include the client's meds and AInstein pulls real GoodRx pricing by zip code alongside the UW result. Two answers. One query. Seconds.
03 —
Clients handled while you sleep.
Every text, every email — read, understood, and answered by AInstein before you ever see it. Your clients never feel the gap between 5pm and 9am.
04 —
You close. AInstein handles the rest.
Your time is worth too much to be a customer service rep. AInstein frees you to do the one thing that actually grows your book — closing.
uw.ainstein.fyi — agent session
agent → UW-37075-Carol, F 55, Type 2 diabetes, HBP, metformin, Januvia, lisinopril, 5'6" 195lbs ✅ APPROVED — Iron Health: Type 2 insurable, HBP not a knockout ❌ DECLINED — Allstate STM: Q2 diabetes + Januvia declinable ✅ APPROVED — Enroll Prime GI: Guaranteed issue ❌ DECLINED — UHC Tri-Term: M6(d) diabetes knockout ✅ APPROVED — UHC HPG Fixed Benefit: GI, no health questions ✅ APPROVED — OneShare: GI, 24-month pre-ex exclusion RX PRICING — 37075 Metformin 500mg ............. $4 — $18 Januvia 100mg ............. $500+ brand only Lisinopril 10mg ............. $2 — $25 ainstein →

AInstein watches
your book.

"It costs five times more to acquire a new client than to keep an existing one. AInstein makes sure you never have to find that out the hard way."

Every conversation your clients have with AInstein is read for more than just the question being asked. Tone. Frustration patterns. Churn signals. Satisfaction trends. AInstein builds a living picture of every client relationship — and tells you when one is at risk before it's too late.

📊
Live Health Scoring
Every client scores 0–100. Green means they're happy. Yellow means watch them. Red means AInstein already flagged them — and you received an alert.
📅
Monday Morning Brief
Every Monday at 8am, AInstein emails you a full portrait of your book — who's at risk, who's been silent, who has a renewal coming, who's thriving. You start every week informed.
⏸️
AInstein Pause
The moment a conversation escalates — repeated frustration, legal language, mounting anger — AInstein stops, texts your phone immediately, and holds the conversation open until you step in.
🔔
Proactive Renewal Outreach
30 days before renewal. During open enrollment. When a carrier changes their network. AInstein reaches out first — so your clients always feel like you thought of them.
Cheaper to keep than acquire
67%
More likely to buy additional coverage
More referrals from existing clients
Book of Business Health
Live
14
Healthy
6
Watch
2
At-Risk
SM
Sarah Mitchell
Enroll Prime · GI Silver
87
MC
Mike Chen
BlueCross · Bronze PPO
54
JT
Jennifer Torres
Ambetter · Silver HMO
28
RL
Robert Lewis
UHC HPG · Fixed Benefit
92
Monday Morning Brief ● Delivered 8:00 AM
Active Clients22
At-Risk This Week2
Renewals in 30 Days4
Silent 30+ Days3

AInstein reads
between the lines.

"Every single message your client sends carries more information than the words themselves. AInstein hears all of it."

Invisible to the client, hidden from the broker, embedded into every single response AInstein generates — a complete emotional and intent analysis of the conversation. Not stored for reporting. Operating silently as the conscience of every interaction.

This is Layer 2 Sentiment Intelligence — the system that powers health scoring, pause detection, churn prediction, and the Monday Brief. Zero extra cost. Zero extra API calls. Running inside every response AInstein has ever sent.

L1
The Response
What the client receives. Accurate, warm, carrier-specific, branded as the broker.
L2
The Sentiment Analysis
Hidden JSON appended by AInstein to every response. Scores tone, intent, churn risk, escalation need. Stripped before delivery. Logged permanently.
L3
The Retention Score
Aggregated from L2 data across all conversations. Powers the health dashboard, the Monday Brief, and the AInstein Pause trigger system.
Inbound Message — Client ● Processing
"I've been trying to get this billing issue resolved for two weeks now and nobody seems to care. This is getting really frustrating."
AInstein Internal — Layer 2 Analysis Hidden · Never Delivered
[SENTIMENT:{
  "score": 31,
  "tone": "frustrated",
  "intent": "billing_dispute",
  "churn_risk": true,
  "escalation_needed": false,
  "topics": ["billing","service_failure","urgency"],
  "consecutive_frustration": 2
}]
// stripped before delivery · logged to contact_conversations · updates health score
AInstein Response — Delivered to Client ✓ Sent
I completely understand your frustration, and I'm sorry this has taken longer than it should have. Let me pull up your account right now and get this resolved for you today — you shouldn't have to keep following up on this.
↑ Layer 2 stripped · Health score updated: 63 → 31 · AInstein Pause watch: 1/2

A million introductions
waiting to happen.

"The self-employed don't have an HR department handing their benefits. They have you. AInstein makes sure they find you first — and hear from you within 60 seconds."

Over 1 million self-employed individuals across 34 states are in AInstein's reach right now. Truckers. Contractors. Restaurant owners. Salon operators. Auto body shops. People who need health insurance and have nobody walking them through it.

Search by business type, city, and radius. Import with one click. AInstein fires the first message within 60 seconds — carrier-aware, personalized, and entirely in your voice.

🗺️
50M+
Google Maps
All USA businesses — searchable by type, city & radius
🚚
320K+
FMCSA Trucking Carriers
Owner-operators and small fleets across 34 states
📋
291K+
New Business Filings
CO, OH, FL — fresh registrations updated daily
7.75M
Yelp Business Database
Small businesses with real contact data
1,000,000+
Self-employed targets · 34 states · Available now
Prospecting Database ● Live
🔧
Martinez Auto Body
Nashville, TN · 3 employees · Google Maps
AInstein Fired
💇
Elegant Touch Salon
Memphis, TN · 2 employees · Yelp
Ready to Import
🚚
Torres Freight LLC
Dallas, TX · 2 trucks · FMCSA
AInstein Fired
🍕
DeLuca's Pizzeria
Columbus, OH · New Filing · Apr 2026
New Filing
Sterling Electric Co.
Denver, CO · Licensed · Apr 2026
Ready to Import
AInstein Activity Log Last 60 minutes
→ First message sent · Martinez Auto Body 0:47s
→ Follow-up queued · Torres Freight LLC 12m ago
→ Reply received · Martinez Auto Body 34m ago
→ Appointment booked · Martinez 51m ago

Two AInsteins. One Mission.

Agent Use Only

UW AInstein

Underwriting Intelligence
  • Full carrier eligibility matrix in seconds
  • Knockout question cross-referencing across all carriers
  • Live GoodRx medication pricing by zip code
  • Height/weight chart assessment built in
  • Flags declinable medications before you submit
  • Recommends best routing for every client profile
  • Identifies generics and patient assistance programs
  • Works while you're on the call — no tab switching
Client Facing

CSA AInstein

Client Service & Retention Intelligence
  • Answers plan and benefit questions 24/7 via SMS and email
  • Responds in your voice, your name, your brand
  • Carrier-specific knowledge — formularies, portals, networks
  • Scores every conversation for sentiment and churn risk
  • Maintains a health score (0–100) for every active client
  • Sends Monday Morning Brief — your full book health portrait
  • Detects escalations and texts you immediately (AInstein Pause)
  • Proactive renewal, enrollment, and life event outreach
  • Fires first message on every new lead within 60 seconds
  • Escalates only when a situation needs a human touch

Every client served.
Every book protected.
Every lead followed up.
AInstein never stops.

Built for independent brokers. Powered by RelativityOS.